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Equipment returns

Return equipment with our professional and safe process to minimize turnaround times

Whether for repair, calibration, troubleshooting or modification, equipment returns at Endress+Hauser follows specific guidance to ensure your request is managed efficiently, and returned items are handled according to local regulations.


  • Register requests via a convenient and simple process

  • Follow simple steps to facilitate a speedier returns service

  • Enable secure handling of your device to an Endress+Hauser workshop

Return Process:

Step 1: Request a product return by calling +66 2 447 6996 or emailing

Step 2: An investigation report will be prepared with a quote to advise you whether the device should be fixed or replaced if it is deemed beyond economic repair.

Step 3: Complete the Instrument Repair Request Form and place it on the outside of the packaging.